FAQ . Your Questions Answered
LEGAL
What does the Atlaslive Platform include?
Key components of the Atlaslive Platform include Sportsbook, Casino, Risk Management and Anti-Fraud Tools, CRM, Bonus Engine, Business Analytics, Payment Systems, and Retail Module. Each module is fully connected within the platform, enabling faster setup, transparent control, and consistent performance across all verticals.
The Atlaslive Platform is an all-in-one iGaming solution that brings every operational process together under one system. It combines real-time data, flexible integrations, and automation tools to help operators manage both online and retail environments efficiently.
The Atlaslive Platform is an all-in-one iGaming solution that brings every operational process together under one system. It combines real-time data, flexible integrations, and automation tools to help operators manage both online and retail environments efficiently.
Can you deploy sportsbook-only, casino-only, or both?
Yes. The Atlaslive Platform can be deployed as sportsbook-only (via Sportsbook API), casino-only, or a combined solution, depending on the operator’s business model. Each module functions independently but connects seamlessly within the same core, allowing clients to start with one vertical and expand later without additional integrations or migrations.
Do you support retail?
Yes. Atlaslive supports retail operations through a dedicated module that connects land-based points with the same backend used for online betting. Operators can manage shops, terminals, and agent networks alongside digital channels, maintaining unified player accounts, limits, and reporting across all environments.
Launch & Migration
How fast can I go live with Atlaslive?
2-5 weeks, with deployment speed depending on the chosen setup and level of customization. Projects typically launch within 2–3 weeks for Sportsbook API integrations and up to 5 weeks for full Turnkey solutions.
Because all modules are built within the same core system, operators can move from setup to live operations quickly, without complex multi-vendor coordination.
Because all modules are built within the same core system, operators can move from setup to live operations quickly, without complex multi-vendor coordination.
Is migration available? How long does it take?
Yes. Atlaslive offers full platform migration designed to minimize downtime and risk. Each migration is planned in detail, including data transfer, DNS setup, validation, and team readiness, so the actual cutover window takes no more than 4 hours, often less.
The process is managed by Atlaslive’s technical and operational teams, ensuring all systems, payments, and sessions transition smoothly and resume immediately after the switch.
The process is managed by Atlaslive’s technical and operational teams, ensuring all systems, payments, and sessions transition smoothly and resume immediately after the switch.
Do you offer phased brand rollouts or cutover support?
Yes. Atlaslive supports both phased brand rollouts and full cutover migrations, depending on the operator’s strategy. For multi-brand environments, phased rollouts allow each brand to go live in stages, ensuring stability and performance monitoring at every step.
Compliance & Regulation
How do you handle licensing and regulatory updates?
We keep the platform parameterized by jurisdiction (limits, RG controls, reporting, disclosure text, data retention, etc.), monitor regulatory change from official sources and reputable intelligence services, and ship configuration updates with clear release notes and audit trails.
The operator remains the license holder and is responsible for meeting jurisdictional rules. Our role is to make that practical. Day-to-day, we align product behavior to the operator’s license conditions, document changes, and support audits/change-management reviews, so updates land quickly without breaking compliance. That’s the “dynamic response” we’re known for—the operator owns the license; we make rapid compliance execution possible.
The operator remains the license holder and is responsible for meeting jurisdictional rules. Our role is to make that practical. Day-to-day, we align product behavior to the operator’s license conditions, document changes, and support audits/change-management reviews, so updates land quickly without breaking compliance. That’s the “dynamic response” we’re known for—the operator owns the license; we make rapid compliance execution possible.
Do you provide audit trails and regulator-ready reports?
Yes. Atlaslive provides full audit trails and regulator-ready reporting across all modules. Every transaction, bet, and system change is logged with timestamped records that can be exported in formats accepted by most licensing authorities. Operators have on-demand access to compliance, financial, and responsible-gambling reports, ensuring transparency during audits and smooth communication with regulators.
What certifications does Atlaslive hold?
Atlaslive is certified to GLI-19 (Interactive Gaming Systems) and GLI-33 (Event Wagering Systems), and also holds a GLI certification for Brazil’s federal iGaming and sports betting regulation. The company is certified to ISO/IEC 27001:2022 (information security) and ISO 22301 (business continuity), and operates under a GCB (Curaçao) licence.
Payments & Risk
What payment methods are supported?
Atlaslive supports over 250 payment methods worldwide, covering cards, e-wallets, bank transfers, local providers, and cryptocurrency wallets.
All transactions are managed through a unified Payment Systems module, enabling quick integrations with regional partners. The platform also includes an intelligent fund withdrawal management system with automated processing and supports all major currencies, providing operators with secure, localized payment experiences for every market.
All transactions are managed through a unified Payment Systems module, enabling quick integrations with regional partners. The platform also includes an intelligent fund withdrawal management system with automated processing and supports all major currencies, providing operators with secure, localized payment experiences for every market.
How are payouts and reconciliations managed?
Atlaslive automates payouts and reconciliations through its Payment Systems module. Withdrawals are processed using intelligent fund-management algorithms that verify balance accuracy, transaction history, and risk flags before release. Reconciliation runs continuously in the background, matching deposits, bets, and payouts across all connected payment providers to maintain full financial transparency. Operators can track every transaction in real time and export regulator-ready reports whenever required.
What anti-fraud tools are built in?
Atlaslive includes a comprehensive risk management and anti-fraud system designed to detect, categorize, and respond to suspicious activity in real time. The platform continuously analyzes player behavior and automatically assigns risk categories based on activity patterns, while operators can use additional categories to fine-tune detection for their own markets.
Built-in alerts notify teams when a player’s category should be reviewed or updated, and detailed client histories provide full visibility into every action. Alongside these core tools, Atlaslive offers many additional anti-fraud features that strengthen monitoring, control, and compliance, all available to explore in detail during a demo with our team.
Built-in alerts notify teams when a player’s category should be reviewed or updated, and detailed client histories provide full visibility into every action. Alongside these core tools, Atlaslive offers many additional anti-fraud features that strengthen monitoring, control, and compliance, all available to explore in detail during a demo with our team.
Performance & Reliability
What uptime do you commit to?
Atlaslive commits to 99.9% uptime, supported by geographically distributed infrastructure and continuous monitoring. The platform is engineered for fault tolerance and fast recovery, ensuring uninterrupted operations even during maintenance or updates. In practice, that means partners experience stable performance around the clock, with any maintenance windows scheduled and communicated in advance.
How do you scale during peak events like the World Cup?
Atlaslive scales dynamically during high-traffic periods such as the World Cup through auto-scaling infrastructure and load balancing across multiple data centers. The system automatically allocates additional resources based on real-time traffic and transaction volumes, ensuring consistent performance even under extreme demand.
What measures are in place against downtime or DDoS attacks?
Atlaslive is built on a redundant, multi-regional infrastructure designed to optimize load balancing and minimize downtimes.
In the unlikely event of disruption, automatic failover mechanisms instantly redirect operations to another environment, keeping betting, payments, and data access fully functional.
We are proud of our fault tolerance and have achieved the ISO 22301:2019 (Business Continuity) certificate in recognition of this.
In the unlikely event of disruption, automatic failover mechanisms instantly redirect operations to another environment, keeping betting, payments, and data access fully functional.
We are proud of our fault tolerance and have achieved the ISO 22301:2019 (Business Continuity) certificate in recognition of this.
Security & Responsible Gaming
How is the platform protected against malicious cyberattacks?
Atlaslive uses a few layers of leading cybersecurity solutions to ensure platform security. Traffic is continuously monitored and filtered to identify and isolate malicious requests before they reach the core platform.
Combined with 24/7 monitoring and ISO 27001:2022 (Information Security) certified security controls, these measures allow Atlaslive to maintain consistent uptime and operational stability even under high-risk conditions.
Combined with 24/7 monitoring and ISO 27001:2022 (Information Security) certified security controls, these measures allow Atlaslive to maintain consistent uptime and operational stability even under high-risk conditions.
How is player data secured?
All data (including Players) in Atlaslive is protected according to ISO/IEC 27001:2022—certified information security management, which governs how data is collected, processed, stored, and accessed across all platform modules.
All information is transmitted using encrypted communication protocols (TLS/HTTPS) and stored in secure, encrypted environments with strict access controls and continuous monitoring.
Data segmentation and segregation ensure that each operator’s environment remains fully isolated, while built-in logging and audit trails track every access attempt.
Combined with regular penetration testing and security audits (including certification surveillance), this framework protects sensitive player and transaction data at every operation stage.
All information is transmitted using encrypted communication protocols (TLS/HTTPS) and stored in secure, encrypted environments with strict access controls and continuous monitoring.
Data segmentation and segregation ensure that each operator’s environment remains fully isolated, while built-in logging and audit trails track every access attempt.
Combined with regular penetration testing and security audits (including certification surveillance), this framework protects sensitive player and transaction data at every operation stage.
What responsible gaming tools are available?
Atlaslive integrates a full suite of responsible gaming (RG) tools that help operators protect players while maintaining compliance with local regulations. Players can set deposit, loss, and session limits, activate cooldowns or self-exclusion, and access real-time reality checks that display session duration and betting history.
The system also includes behavioral monitoring that can flag early signs of risk based on betting patterns or session length. All RG features are configurable by jurisdiction, allowing operators to align settings with local requirements and integrate them into player journeys and CRM campaigns.
The system also includes behavioral monitoring that can flag early signs of risk based on betting patterns or session length. All RG features are configurable by jurisdiction, allowing operators to align settings with local requirements and integrate them into player journeys and CRM campaigns.
Do you integrate with national self-exclusion registers?
Yes. Atlaslive supports integration with national self-exclusion systems in regulated markets, helping operators comply with local responsible gaming requirements and player protection standards.
Support & Operations
What support do I get?
Atlaslive provides 24/7 technical and operational support from onboarding through daily operations. Our teams assist with setup, configuration, integrations, and performance monitoring to keep each environment stable and compliant.
Do we get a dedicated account manager?
Yes. Every partner works with a dedicated account manager who coordinates communication, follows up on requests, and connects you with the right technical or product specialists when needed.
How are new features and compliance updates rolled out?
Atlaslive operates on a continuous release cycle, delivering platform improvements, new tools, and regulatory updates through controlled deployments. Each update is documented with release notes and configuration guidance to help operators activate new features smoothly and stay aligned with evolving compliance requirements.
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